Services

 The Finnish Embassy in Hanoi provides the following services:

• consular services, including assistance to Finnish citizens in distress, advice and instructions in matters relating to Finnish authorities’ services, individual citizen’s legal rights and procedures
• new passport if your passport becomes lost, stolen or damaged
• visas, residence permits and work permits to non-Finnish citizens who come to Finland

The Embassy recommends that Finnish citizens travelling in Vietnam register their contact information on matkustusilmoitus.fi (available in Finnish and Swedish) page.

In addition for Finns residing or travelling in Vietnam a centralised advice service, The Public Service Info, provides assistance in finding the correct authority. If you need advice, you are welcome to contact the Public Service Info no matter where you are, by

■telephone: +358 295 000 (Mon–Fri 8 – 21, Sat 9 – 15)
■e-mail: serviceadvisor@publicserviceinfo.fi
■Website and electronic query form: http://www.publicserviceinfo.fi
■Text message service for Finnish mobile phone subscriptions (for people with special needs, e.g. those with a speech impediment or hearing impairment): 13145 (start your question text message with the code Kn)

When the Embassy of Finland is closed and there is an urgent need to contact Finnish authorities, contact the Service Centre: +358-9-1605 5555.
E-mail: paivystys.um@formin.fi

Only the operator’s local network, mobile call, or text message charge will be made for calls and text messages. The service itself is free of charge.